Terms & Conditions – Green Fellow Mobile Application

Effective Date: 1st September 2025
Last Updated: 1st September 2025

Welcome to the Green Fellow Mobile Application (“App”, “Platform”, “we”, “us”, “our”).
By downloading, registering, or using the App, you (“User”, “Customer”, “Service Provider”, or “Administrator”) agree to comply with these Terms & Conditions. Please read them carefully before using the App. If you do not agree, you must not use the App.

Purpose of the Application

The Green Fellow Mobile Application is a social innovation platform that connects:

  • Urban Residents (Customers): Avail eco-friendly services such as gardening, composting, hydroponics, waste management, and agri-horti practices.

  • Trained Rural Youth (Service Providers): Deliver these services professionally.

The primary goals of the App are to:

  • Promote eco-conscious lifestyles in urban households and institutions.

  • Create sustainable livelihood opportunities for rural youth.

Eligibility to Use the App

  • Customers must be 18 years or older to register, book services, and make payments.

  • Service Providers must be trained and approved under the Green Fellow program.

  • By creating an account, you confirm that all information provided is true, accurate, and current.

  • Administrators are appointed by the Green Fellow team to monitor and manage platform operations.

User Responsibilities

Customers must:

  • Use the App only for lawful personal or institutional purposes.

  • Provide accurate details while booking services.

  • Treat Service Providers respectfully and ensure a safe working environment.

Service Providers must:

  • Accept assignments in a professional and timely manner.

  • Deliver services with due skill, care, and diligence.

  • Follow the reporting process (completion logs, updates) as required.

  • Maintain proper conduct with Customers at all times.

Prohibited Activities:

  • Misusing the App or attempting to hack, modify, or disrupt its functionality.

  • Posting or sharing false, misleading, or offensive information.

  • Engaging in fraudulent transactions or impersonating another user.

Service Bookings

  • Customers can browse services, view availability, and book appointments through the App.

  • A booking confirmation will be sent via App notifications, SMS, or email.

  • Cancellations or rescheduling must be done within the timeframe mentioned in the App. Late cancellations may attract charges.

  • Service Providers must honor accepted bookings unless there are exceptional circumstances (e.g., illness or emergencies), in which case advance notice must be provided.

Payments and Earnings

  • All payments are processed through UPI and Razorpay gateways.

  • Customers agree to pay the service fee as displayed at the time of booking.

  • Service Providers will receive their earnings in line with Green Fellow’s payout policy and schedule.

  • Any additional charges (materials, tools, etc.) must be clearly communicated and agreed upon before service delivery.

  • Green Fellow is not responsible for delays or failures caused by third-party payment systems.

Ratings, Reviews, and Feedback

  • Customers can leave ratings and reviews after service completion.

  • Service Providers agree to accept feedback for quality improvement.

  • Reviews must be honest and respectful. Green Fellow reserves the right to remove content that is abusive, false, or inappropriate.

Intellectual Property Rights

  • All designs, logos, training materials, and content available on the App are owned by or licensed to Green Fellow.

  • Users may not reproduce, copy, distribute, or use any part of the App’s content without written permission.

  • Educational resources provided are for personal and professional development only and must not be resold or redistributed.

Privacy and Data Protection

  • Green Fellow collects and processes information such as name, contact number, location, payment details, and service history to deliver and improve services.

  • Data is stored securely in compliance with Indian IT laws and GDPR standards.

  • Personal information is not shared with third parties unless required by law or necessary for payment/communication.

  • Users may request deletion of their data by contacting the Green Fellow support team.

Limitations of Liability

  • Green Fellow acts solely as a facilitator connecting Customers with Service Providers.

  • While Service Providers are trained and verified, Green Fellow does not guarantee:

    • Absolute punctuality or availability of services.

    • That every service will meet 100% of Customer expectations.

  • Green Fellow is not liable for:

    • Accidents, damages, or losses during service delivery.

    • Misconduct or negligence by Customers or Service Providers.

    • Technical interruptions, outages, or delays caused by external factors (internet issues, server failures, etc.).

Termination and Account Suspension

  • Users may deactivate their accounts at any time through the App.

  • Green Fellow reserves the right to suspend or terminate accounts that:

    • Provide false or misleading information.

    • Engage in fraudulent or illegal activity.

    • Violate these Terms & Conditions.

  • Upon termination, all outstanding obligations (pending payments, refunds, or service reports) remain enforceable.

Governing Law and Dispute Resolution

  • These Terms & Conditions are governed by the laws of India.

  • In case of disputes, parties must first attempt to resolve the issue amicably.

  • If unresolved, disputes will be subject to the jurisdiction of the courts in Guwahati, Assam.

Changes to Terms

  • Green Fellow may update these Terms from time to time to reflect changes in laws, policies, or services.

  • Updates will be communicated through the App, SMS, or email.

  • Continued use of the App after updates indicates acceptance of the revised Terms.

Contact Information

For questions, support, or complaints, please contact:

Green Fellow App Support Team
📧 Email: mis@sesta.org